Legal
Refund & Returns Policy
Custom patches are made to your approved mockup. This page explains when we can refund or remake an order. Last updated 13 October 2026.
Made-to-order products
Patches are manufactured after you approve a digital mockup. Because each run is made to your specification, the 14-day cancellation right for distance sales does not apply, and we cannot accept returns for a change of mind, a size you later decide is too large or too small, or artwork you later want to revise.
Nothing in this policy affects your statutory rights under Irish consumer law, including the Consumer Rights Act 2022.
Money-back guarantee
If we produce patches that do not match the mockup you approved — for example a clear error in spelling we introduced, or a finish that is not the one on the proof — contact us within 7 days of delivery. We will remake the order or refund you.
Damage in transit
Photograph damaged packaging and patches within 48 hours of delivery and email info@irishcustomizedpatches.com. We will arrange a remake or credit for carrier-damaged goods.
How to contact us
Email info@irishcustomizedpatches.com with your order details. Business address: Drummond House, 3 Martin's Row, Chapelizod, Dublin 20, Ireland.
Frequently Asked Questions
Can I cancel after approving the mockup?
Once you approve the mockup in writing we start production. Custom work is made to order, so cancellations after approval are limited.
What if there is a manufacturing defect?
Email photos and order details to info@irishcustomizedpatches.com. We will remake or refund when the fault is on our side.
Do you refund for a change of mind?
Custom patches made to your approved artwork are not returnable for change of mind. Contact us before approval if you need changes.
How do I open a refund or remake request?
Email info@irishcustomizedpatches.com or email info@irishcustomizedpatches.com (open 24 hours a day, 7 days a week) with your name, order details, and photos.