Privacy Policy

Who we are

Irish Customized Patches is the data controller for personal data collected on this website. Business address: Drummond House, 3 Martin's Row, Chapelizod, Dublin 20, Ireland. You can reach us at info@irishcustomizedpatches.com.

Information we collect

When you submit a quote or contact form we collect the details you provide: name, email, phone number (optional), message, artwork files, patch type preferences, and quantity. We also store basic technical logs needed to deliver and secure the site.

How we use it

We use your information to prepare mockups, quote prices, fulfil orders, answer questions, and improve our service. We do not sell your personal data.

Our legal bases are: taking steps at your request before entering a contract and performing that contract (quotes and orders), our legitimate interest in answering enquiries and keeping the site secure, legal obligations such as accounting records, and your consent for optional analytics and marketing cookies.

Cookies, analytics and chat

We use Google Tag Manager and Google Analytics to understand how the site is used, and the Tawk.to chat widget so you can message us. These services may set cookies and process your IP address and device information. Our hosting, email and these tools are provided by third-party processors under data processing terms. Some of them may process data outside the European Economic Area, in which case they rely on safeguards such as the EU Standard Contractual Clauses.

Retention and your rights

We keep quote and order records as long as needed for fulfilment, accounting, and legal obligations. Under the GDPR and the Irish Data Protection Act 2018 you may request access to, correction, deletion or portability of your personal data, object to or restrict its use, and withdraw consent at any time by emailing info@irishcustomizedpatches.com. We reply within one month.

If you are unhappy with how we handle your data, you can complain to the Data Protection Commission (dataprotection.ie).